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How long does it take to process my refund?
Depending on your payment method, it can take up to 5–30 working days for the refund to appear in your account once it has been processed by Assemblr or Assemblr Edu.
If you make a payment via bank transfer, the refund will be reduced for bank administration fees.
If your return is approved, we will initiate a refund to your bank account or credit card (or other payment method that you choose when purchasing Assemblr or Assemblr Edu subscription plans). Refunds will be processed within 5–30 working days depending on your credit card or third party service providers company policy. While we are committed to customer satisfaction, we do have some specific refund, reprint and cancellation option for certain cases or payment methods through third parties that Assemblr provides.
You can contact email@example.com for further details on the estimated duration for receiving your refund and we will assist you as best as we can.
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For purchases at App Store
If you purchased your item from the App Store, refunds are only made through the Apple website. Apple will review the refund request. There is a possibility that Apple will contact Assemblr or Assemblr Edu to confirm the requested refund. Apple will determine whether the refund request will be granted or not (check the App Store policy on https://support.apple.com/en-gb/HT204084).
For any additional issues, please contact our customer service at firstname.lastname@example.org.
According to the “Refund Policy”, users have read, understood, and agreed to the Conditions that bind All Parties.